Tycho: Facilitation Support for Groupware User Tests

Running user tests for groupware requires tracking the progress of multiple users performing co-dependent tasks, while facilitating and observing their coordinated actions. This requirement negatively impacts main objective testing, which is detecting usability flaws. User testing becomes more challenging when run remotely. Even if there are tools remote that can get job done a single user, they not prepared collaborative scenarios. In this paper we argue tool support facilitation missing. Consequently, propose method with assistance makes it possible to automate task synchronization, especially different workflows must be concurrently. We evaluated our proposal by comparing manually facilitated approach during on-site tests. The results indicate that, designing running takes time, allows testers better focus on problems.